Mga Madalas Itanong

All of our ingredients are naturally gluten, dairy and nut-free.

Our products are prepared in a facility that processes gluten, dairy and nut products, however, we do not use the same equipment or process that handles any gluten, dairy or nut products. Our equipment and process is completely gluten, dairy and nut-free.

Our stockists are listed in the stockists page of our website, please have a look to see if any of these stockists are close to you: https://www.notcoffee.com.au/pages/stockists

We are growing our stockists list quite quickly, so if we currently don’t have any stockists in your city, please feel free to recommend a health store you would like us to reach out to. Please email hi@notcoffee.com.au

In the meantime you are welcome to purchase online. We do provide 15% off the first order, please use the code WELCOME15 at checkout.

All of our ingredients in Not Coffee (carob, chicory, chickpea) are all plant based that contain no caffeine or stimulants. We have had customers enjoy it both during pregnancy and breastfeeding as well.

Make sure you don’t have any allergies to the specific ingredients in Not Coffee and also get advice from your health practitioner. 

Our flavours are all natural and made from gum acacia and maltodextrin (corn). We only use a small amount which gives a very mild flavouring.

Yes, all of our products and ingredients are halal friendly.

Yes our company is completely Australian owned and all of our products are made (roasted, blended, packaged and sealed) in Australia in our commercial facilities in Melbourne, Victoria.

Yes, our products are vegan. Except for our Not Coffee Turmeric Chai which contains honey.

Decaf is NOT caffeine-free, it still contains caffeine and that amount is largely unregulated, so you don’t really know how much caffeine is in your cup of decaf. It is decaffeinated, not no-caffeination. So, if you're trying to quit caffeine for health reasons, decaf won't necessarily work. Furthermore, like regular coffee, decaf can contribute to acidity in the body, potentially leading to various health issues.

Our ground version (Not Coffee Original) is made from roasted chicory, organic carob and chickpea and our instant version (Not Coffee Now) is made of roasted chicory and organic carob. 

Each product page has a list of ingredients if you scroll down to description and also if you scroll down to “ingredients”, we also have a dedicated ingredients page on our website.

Yes. Please use the code WELCOME15 at checkout for 15% off your next order.

Our shipping rate is a flat rate of $9.90AUD. If your order is $149 or over, shipping is free.